Linuxcnc.org forum

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14 Apr 2009 06:45 #79 by luminize
Replied by luminize on topic Re:Linuxcnc.org forum
jimlas53 wrote:

There are folks who just want to have a working CNC system.

especially as more posts capture some of the common issues new users run into. Much easier to search this forum

I stumbled on EMC2 3 weeks ago, and i also just want to use and adjust the system. I have a little experience with linux, and as you say, forums provide a lot of info. My first thing to do when i run into any kind of problem/bug is to search google and the diverse fora. For example, thanks to fora i got my wacom tablet working under linux. In the future i'll have a working CNC system :)

Bas

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14 Apr 2009 23:44 #91 by jmkasunich
Replied by jmkasunich on topic Re:Linuxcnc.org forum
So far, the people who are in favor of a forum are mostly commenting about how forums are good places to get their questions answered, without having to read a bunch of unrelated stuff.

That is true - a forum is very convenient for people who are ASKING questions. If you have a question, you ask it, and then come back later and look in that thread (and that thread only) for answers. You don't have to filter thruough unrelated messages, etc.

BUT - look at it from the other side - suppose you are one of the people who ANSWERS questions.... In order to answer questions, you need to read all of the threads. That is the only way to see what the questions are, and find the ones you know how to answer. Email is SO much easier for that.

Every email client makes it obvious which messages you've already read and which ones you haven't. Doing the same thing on a forum is much harder. One of the EMC2 developers (not me) has been experimenting with exactly that for several days now, and still hasn't found a decent way to do it. The closest approach has involved an RSS feed from the forum, and third-party software to convert that into emails. Simply put, YUCK.

Another advantage of email for answering questions - most email clients can notice when a new mail arrives. My computer beeped while I was typing this - I looked at my email, and there was a question about the parallel port driver. I knew the answer, so I replied, then came back here and continued typing. Total time from question to answer, maybe 5 minutes. If that same question was asked on a forum, I wouldn't see it unless I decided to sit down and spend 15 minutes (or an hour, or whatever it takes) to go through all the new posts.

So - a forum is easy for the people who want to ask questions, but hard for the ones who answer questions. If it is too hard, the answer people might not hang around in the forum much, and there won't be very many answers.

Regards,

John Kasunich

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15 Apr 2009 05:49 #92 by luminize
Replied by luminize on topic Re:Linuxcnc.org forum
True, you have a point from the answering side.
How do you gather related questions in the archives or mail? Say i want to use EMC, but sometimes i have a question. The first thing i look for is if someone already got an answer for that same question. So i don't bother the answerers with the same question for the 10'th time.
I'm not used with mailinglists, i tried to search thru the archives, but couldn't find the answer.

Regards,
Bas

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15 Apr 2009 07:12 #94 by alex_joni
Replied by alex_joni on topic Re:Linuxcnc.org forum
I agree the sourceforge archives are pretty bad to be searched.
There is also a copy of the archive at gmane , and a search tab at the bottom.
Also usually, when I want to seach for something I basicly use google search. Quite often the answer is in the wiki, or in the IRC logs, or in the online documentation.

PS: I also agree that the "ASKING" users are served a bit better by a forum, and I also use RSS to keep track of new posts, which is a bit of a pita.

Regards,
Alex

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15 Apr 2009 11:20 #97 by BigJohnT
Replied by BigJohnT on topic Re:Linuxcnc.org forum
Seems like that none of the communication methods we currently have are the best for all.

Mailing lists are great if your the first one or two to answer then after that it becomes imposible to follow with the miles of quotes in each message without spending the time to read each one over and over. If you don't have an always on connection and log in and check messages once a day it is overwhelming when you get 50 - 100 messages and try and read and figure out who has answered what and which message is first etc... I usually just give up and delete them all. And as Alex said sourceforge is slower than my dial up connection :) so searching is a pia. And then you have to set up and subscribe to a mailing list just to get started. It took me a couple of months just to get it set up for me. Once it was going then the messages poured in every day. My e mail software has a spell checker and that is great for me :) Mailing lists are great for seasoned linux users with an always on connection!

Forums are great if your wanting to follow a topic from start to finish or your not used to mailing lists or the linux way of life. New posts are flagged for easy finding. New replies are flagged as well. If you have replied to a post or created one you get an e mail when anyone replies. As John pointed out if your an answer guy then you have to read each new post... but you have to do that with e mails as well. At this time you have to log on to see new posts or just leave that page up and running. I don't see a spell checker on the forum and that is bad for me :). You can attach pictures to posts which sometimes helps in describing a problem or a fix.

IRC is great if your wanting live answers or wanting to chat with someone. Sometimes this is the only way to solve a complex problem or discuss an idea. We have all seen this in action... test this, got this, ok test this, got this... and on and on. This kind of help can be painfully slow on mailing lists and forums. But you have to catch someone at their keyboard to get an answer. If your not on when someone who can answer your question is at their keyboard then the question goes unanswered.

I'm just a dumb hillneck but I see advantages and disadvantages to all three. I don't see any one as the answer all for everyone. I don't think the forum should replace anything but rather complement the IRC and the mailing lists.

And the moment I hit submit everyone who replied to this thread will get an e-mail.

John

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15 Apr 2009 12:02 #98 by jimlas53
Replied by jimlas53 on topic Re:Linuxcnc.org forum
John, I understand what you're saying, and I can appreciate the difficulty a forum might represent. However, one of the greatest benefits of forums is that the answers come from other forum participants, not always the developers or the few who are the most knowledgeable. Obviously there is the potential to get incorrect information from another user, but most of the time that is corrected by someone else.
If I had a particularly sticky question I wouldn't hesitate to use the mailing list, but I might also post it on the forum, just to help increase the knowledge base.

-Doug

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15 Apr 2009 12:40 #99 by BigJohnT
Replied by BigJohnT on topic Re:Linuxcnc.org forum
Doug,

Your liable to get a wrong answer from any place. :) Just because you use the mailing list, the IRC, the EMC forum, the CNCzone forum, the manuals, the man pages, the EMC wiki, google etc. doesn't mean one is more likly to give you a better answer than the other. That is a true statment that answers will come from the participants of that medium. If you really want to target the developers then you should use the emc-devel irc channel or the developers mailing list.

IMHO it is a mistake to think you can force users to use the mailing list if you don't have a forum. People who like forums will just go somewhere else like the CNCZone or other places. People who like to read will use the manuals, seasoned Linux users will use the man pages. People who like wiki will use that and on and on.

You never hear about the questions that get solved by using the manuals or the man pages or the wiki... unless there is a mistake :)

Anything we can do to improve the knowledge base for EMC will improve EMC.

John

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15 Apr 2009 13:28 #100 by jmkasunich
Replied by jmkasunich on topic Re:Linuxcnc.org forum

It is a mistake to think you can force users to use the mailing list if you don't have a forum. People who like forums will just go somewhere else like the CNCZone or other places. People who like to read will use the manuals, seasoned Linux users will use the man pages. People who like wiki will use that and on and on.


In other words, you are saying that we can and should have the list, the forum, the IRC channel, the wiki, etc - all at the same time. To be honest, that is my feeling as well. However, one thing we really want to avoid is dividing the EMC community up into a bunch of islands.

Today, for better or for worse, the the 600 or so people who are subscribed to the emc-users mailing list ARE the EMC community. When we have a board election, we send ballots to list members. When we want to know the users opinion of something, we ask on the list, etc. People who only use CNCZone are "second class citizens". Nobody planned it that way, or wants it that way, but when users are divided between many different places, it is hard to keep them all connected.

At least some members of the board are struggling with the question: "do we shut down the list and switch to a forum". This comes from a strong desire NOT to fragment the community by having a bunch of different "gathering places".

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15 Apr 2009 14:33 #101 by jimlas53
Replied by jimlas53 on topic Re:Linuxcnc.org forum
I think the forum will serve the folks who may lurk and never ask questions of the list. Some people are intimidated by the depth of knowledge represented on the list, and would never ask the question they have for a desire not to appear ignorant. I've rarely asked any questions on the list - but I've read every digest since I subscribed in 2003.
I go to CNCZone occasionally, but I almost never look at the EMC forum. I guess I prefer to go where the developers are going to be.
I think we should keep both the mailing list and the forum, for no less than 6 months, and maybe the results will help define the next step.

-Doug

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15 Apr 2009 23:18 #107 by BigJohnT
Replied by BigJohnT on topic Re:Linuxcnc.org forum
jmkasunich wrote:

In other words, you are saying that we can and should have the list, the forum, the IRC channel, the wiki, etc - all at the same time. To be honest, that is my feeling as well. However, one thing we really want to avoid is dividing the EMC community up into a bunch of islands.


I think most people would agree with trying to keep the EMC community together strengthens EMC.

jmkasunich wrote:

At least some members of the board are struggling with the question: "do we shut down the list and switch to a forum". This comes from a strong desire NOT to fragment the community by having a bunch of different "gathering places".


I don't think the forum would ever replace the mailing list. At least here we can advise those folks that want to participate in elections and other things that are more logical to have on the mailing list in the Forum Announcements section. And guide them to the IRC and wiki and the documents as needed. I kind of think of the forum as an entry point for the non Linux person. Someplace comfortable and easy to navigate... then we can guide them along on the rest of the journey to Linux and EMC world.

John

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